SKM is committed to providing professional, efficient, and high-quality services within the stipulated time frame to ensure customer satisfaction. This process involves teamwork, management review, and continuous and comprehensive improvement efforts.

SKM consistently identifies organizational shortcomings and strives to address them through ongoing enhancements to the quality management system.

All Division Directors and State Directors are accountable for monitoring and reviewing the performance of their respective Divisions/ States and shall promptly take corrective action should the performance fall below the established targets.

The quality policy is communicated to SKM personnel through various communication channels such as posters, meetings, discussions, and the intranet. The policy is regularly reviewed to ensure its relevance and alignment with organizational needs.

To ensure the successful implementation of the quality policy, SKM has established the following quality objectives:

1. 1. REGISTRATION OF COOPERATIVES
2. To ensure that the registration of cooperatives under subsection 7(1) of the Cooperative Societies Act 1993 is completed within 28 working days from the date of receipt of a complete and proper application until the Certificate of Registration is issued.


3. 2. REGISTRATION OF COOPERATIVE BY-LAW AMENDMENTS
4. To ensure that the registration of amendments to cooperative by-laws under subsection 18(3) of the Cooperative Societies Act 1993 is completed within 38 working days from the date of receipt of a complete and proper application until the Certificate of Registration for the by-law amendments is issued.


5. 3. AUDITING OF COOPERATIVE ACCOUNTS
6. To ensure that complete and proper cooperative accounts are audited within 55 working days from the date of receipt until the date the Auditor’s Report and the Auditor’s Management Letter are signed and posted to the cooperative.


7. 4. FINANCING UNDER THE REVOLVING CAPITAL FUND (TMP-SKM)
8. To ensure that complete and duly submitted applications for TMP-SKM loans or financing are processed and decided within 40 working days from the date of receipt until the date of the TMP-SKM Trust Fund Committee Meeting decision, and the decision is posted to the cooperative.


9. 5. COOPERATIVE COMPLAINTS
10. To ensure that complaints received regarding cooperatives are addressed and resolved within 21 working days from the date clarification is received until the response letter is issued and posted to the complainant.


11. 6. CANCELLATION OF COOPERATIVES
12. To ensure that the process of cooperative cancellation is completed within 70 working days from the date the cancellation is certified until the date of the Order of Cancellation by the Executive Chairman of SKM is issued and posted to the custodian of the cooperative's assets.


13. 7. APPLICATION FOR APPROVAL TO AUDIT COOPERATIVES (PRIVATE AUDITORS)
14. To ensure that applications for private auditor appointments, submitted online with complete and proper documentation, are processed within 14 working days from the date of receipt, and the audit approval is issued and emailed to the respective private auditor.


15. 8. APPLICATION FOR APPROVAL OF DIVIDEND DISTRIBUTION
16. To ensure that online applications for dividend approval are processed within 14 working days from the date of receipt, and the dividend approval letter is issued and emailed to the respective cooperative.


17. 9. APPLICATION FOR APPROVAL OF HONORARIUM DISTRIBUTION
18. To ensure that online applications for honorarium approval are processed within 14 working days from the date of receipt, and the honorarium approval letter is issued and emailed to the respective cooperative.


19. 10. MANAGEMENT OF FEEDBACK AND GENERAL ENQUIRIES
20. To ensure that general enquiries/feedback from customers are responded to within 3 working days from the date of receipt until the response is sent to the customer.