A. GUIDELINE TO COMPLAINTS

Introduction

There are complaint cases in a co-operative involving the members and the Board, or among the Board members themselves including cases whereby the Board wishes to take action against its members.

This site describes to the public on complaint procedures involving co-operatives.

Types of Complaints

Complaints received by the Malaysia Co-operative Societies Commission (SKM) can be divided into two (2) categories, which are:

• Category 1

  Complaints under the first category are usually related to the following issues:

  •  Membership/ Shares/ Fees
  •  Dividen payments
  •  Termination of Members/ Issuance of Shares
  •  Housing Project (not completed according to schedule)
  •  Issuance of loans

• Category 2

  Complaints under the second category are usually related to the following issues:

  •  General Meeting/ Board Meeting
  •  Loans/ Investments
  •  Board Embezzlement/ Abuse of Power
  •  Audit/ Accounts
  •  By-laws
  •  Subsidiary

Complaints Procedures

1. Complaints must be made according to the complaint form format.
   
   
2. In lodging a complaint, the complainant must first identify the complaint category, whether it falls under the first or second category.
   
   
3. If it is related to the first category, the complainant is advised to submit the complaint to the co-operative and to attach a copy of the document to State/ Regional SKM and to SKM Headquarters (if necessary).
   
   
4. For complaints related to the second category, the complainant must lodge the complaint to the State/ Regional Co-operative Registrar with the second copy is to be sent to the co-operative.
   
   
5. However, SKM highly encouraged the complainant to submit complaints (either under the first or second category), firstly to the co-operative for a quick resolution. Only when there are no feedbacks from the co-operative, the complaint may then be submitted to State/ Regional SKM Offices with the second copy sent to SKM Headquarters.

Lodge a Complaint

Complaints about the co-operative may be made through:

• ALTERNATIVE #1: Online System Complaint (Online Application)

  1. Every applicant must register prior to using this system.
  2. Please click Complaint & Feedback System for new registration and check complaint status. 

• ALTERNATIVE #2: Manually Complaint

  1. Please click here to download the co-operative complaint form.
  2. Complete the required information and submit the form and attach the Appendix (if necessary) to :

   

  Bahagian Hal Ehwal Korporat & Antarabangsa
  Suruhanjaya Koperasi Malaysia
  Aras 11, Menara Suruhanjaya Koperasi Malaysia
  Changkat Semantan, Off Jalan Semantan
  Bukit Damansara, 50490 Kuala Lumpur

B. Complaints and feedback Involving Common questions/complaints/other

Any general questions/complaints and others received from customers will be answered within 3 working days from the date of inquiry received.

General questions/complaints and others can be made through the online system as below:-

Complaint Via The Online System

1. You will need to register before you can use this system.
2. Please click Complaint & Feedback System to express new or check the status of the complaint.