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Our Quality Policy

SKM is determined to provide profesional, efficient and quality services within the duration promised, in order to fulfil client satisfaction. This process involves teamwork, management review as well as comprehensive and continuous enhancement.

SKM constantly identifies the deficiencies within the organisation and strives towards overcoming the deficiency by implementing continuous quality management system enhancements.

All Divisional and State Directors are constantly responsible in monitoring and studying the performance of their respective Division/ State and will take immediate enhancement actions in the event that the performance is below than the target anticipated.

Quality policies are delivered to all SKM staff and community through mediums such as posters, meetings, discussion and intranet.

The quality policies are regularly reviewed in order to fit to the organisational needs.

Quality Objectives

The following SKM quality objectives have been prescribed to ensure that quality policies can be achieved:

Registration of Co-operative

Ensure co-operative registration is carried out within 28 working days from the receipt date of the completed and proper Application Document until the Co-operative Registration Certification is issued and posted to the co-operatives.

Registration of Co-operative By-Laws and (or) Its Amendment

Ensure registration for amendment to co-operative by-laws is implemented within 38 working days from the receipt date of the completed and proper Application Document until the Co-operative By-laws Amendment Certification is issued and posted to co-operatives.

Auditing of Co-operative Accounts

Ensure that the completed and proper co-operative accounts are audited within 55 working days from receipt date until the date of Auditor Report and Auditor Management Report are signed and posted to the co-operatives.

Application for Tabung Modal Pusingan (TMP-SKM)

Ensure that result of the complete and proper TMP-SKM loan/ financing application is released within 40 working days from the receipt date to the date of the TMP-SKM Trust Fund Committee Meeting results which is posted to the co-operatives.

Co-operative Complaints

Ensure that the complaints received pertaining to the co-operative is taken action and resolved within 21 working days from the receipt of the explanation until the date the complaint letter is responded to and posted to the complainer.

De-registration of Co-operative

Ensure that the co-operative de-registration process is completed within 70 working days from the recommended date until the date the Co-operative Deregistration Decree is issued from SKM Executive Chairman; and is posted to the co-operative.

Application for Co-operative Auditing by Private Auditor

Ensure that any application from private auditor is processed and completed within 14 working days upon receiving complete and proper application document from online application until certification approval to audit is issued and e-mailed to applicant.

Application for Dividend

Ensure that the approval for dividend through online application is processed and completed within 14 working days upon receiving complete and proper application document online, until approval for dividend is issued and e-mailed to co-operative.

Application for Honorarium

Ensure that the application for honorarium payout is implemented within 14 working days upon receiving complete and proper application document online, until approval for honorarium payout is issued and e-mailed to co-operative.

Management Feedback / FAQ

Ensuring questions / general feedback received from customers are answered within 3 working days from the date of receipt until the date of inquiry sent to the customer feedback.

Strategi 01

  • To expand co-operative involvement in various sectors of the economy with high-value chain. 

Strategi 02

  • To create large-scale co-operatives that will be recognized and listed as world class.

Strategi 03

  • To promote involvement of co-operative in diverse economic activities through the creation of value chain and value-added activities by encouraging strategic merger and collaboration among co-operatives and other economic players.

Strategi 04

  • To develop professional human capital in the management of co-operatives .

Strategi 05

  • To strengthen supervision, oversight and enforcement role on a regular basis to improve effectiveness of co-operative governance in line with co-operative principles, philosophy and legislation.

Strategi 06

  • To enhance public confidence in the co-operative movement as contributors to the nation’s economic development and well-being of the people.

Strategi 07

  • To strengthen the culture of professionalism and excellence of SKM’s human capital as well as to enhance their competency towards efficient and effective service delivery system. 
Our Background

Malaysia Co-operative Societies Commission of Malaysia (SKM) is an entity that was incorporated on January 1, 2008. SKM was formerly known as the Co-operative Development Department of Malaysia (JPK).

At its inception in July 1922, the department called The Office of The Director of Co-operation serves to form, register and develop co-operatives under The Co-operative Societies Enactment 1922 [FMS Cap. 97 of 1935] and was assigned to guide and develop the cooperative movement.

The first headquarters was located in Taiping, Perak. It then moved to Kuala Lumpur in 1924.

The Cooperation Development Department name was then changed to the Department of Co-operative Development (JPK) in the late seventies. Enactment 1922 has been repealed and replaced by the Akta Koperasi 1948 (Revised in 1983).

Akta Koperasi 1993 (Act 502) was subsequently enacted to consolidate the law of co-operatives across Malaysia and came into effect on January 22, 1994.
Our Objectives
  • Stimulate the strong and stable development of cooperatives and the cooperative sector according to the values and principles of cooperatives to contribute to the achievement of the national socio-economic development objectives;
  • Encourage co-operative sector to be financially sound, progressive and sustainable; and;
  • Maintaining the confidence in the co-operative movement.
Our Function
  • Promote and maintain the stability of the co-operative sector;
  • Encourage and promote the strong and stable development of co-operatives and the co-operative;
  • Act as trustee and to manage any Islamic financing scheme or credit facility established by the Government of Malaysia for co-operatives;
  • Advise the Minister on all matters relating to co-operatives and the co-operative sector;
  • To carry out any functions under any other written laws as prescribed by the Minister by the notice published in the Gazette;
  • Responsible for monitoring, supervising and regulating the cooperatives and the cooperative sector;
  • Maintain co-operative values and principles;
  • Registering and canceling the registration of co-operatives;
  • Create the conducive environment for cooperatives to conduct their activities.
Our Philosophy Statement

SKM is committed to developing co-operatives through a conducive environment in order for them to be competitive and able to contribute towards national development;

  •   SKM facilitates the services delivery system through the dynamic enhancement of work processes as an instrument in the achievement of the co-operatives development policies;
  •   SKM workforce is trained and instilled with noble values with career advancement guarantee for them to serve with competence, sincerity, integrity and commitment; and
  •   SKM ensures that co-operatives are continuously and professionally regulated based on the Acts and Regulations so as to increase the public confidence in co-operatives movement.
Our Vision

"A Leader in Co-operative Excellence; and to Established, it as an Effective Contributor Towards National Development"
Our Mission
  • Stimulates development of co-operatives so that they become competitive, resilient, progressive and equipped with integrity.
  • Increased involvement of co-operatives in various sectors of the economy.
  • Human capital with competence and entrepreneurial culture.

Background

Training Centre of excellence for Cooperative or simply PULAKOP is located in Kinarut, Papar, Sabah which is 25 km from Kota Kinabalu, with an area of as large as 15 acres. It starts on 14 December 1999 and completed on 22 August 2003 and commenced operations on 1 September 2003. PULAKOP is under the Department of cooperative development (DSD). At that time, which is now converted to a Cooperative Commission of Malaysia (SKM), an agency of the Ministry of domestic trade, co-operatives and consumerism (KPDNKK).

 

The objectives

The objectives of PULAKOP are:

a. Improve knowledge and skills of the workforce CERTIFICATE in accordance with the policy of ' knowledge workers ' Government through continuous training organised so that they can carry out their tasks more efficiently and effectively in accordance with the National Cooperative Policy ' perlaksaan ' in efforts to develop the cooperative movement.

b. enhancing the quality CERTIFICATE in administration and management through training.

c. enhancing the knowledge and skills of members and employees of cooperatives through continuous training organised in the field of pengkoperasian and other related areas so that the cooperative principles and philosophy and good governance are practised throughout the cooperative movement in line with the implementation of the "National Cooperative Policy".

d. Increasing the active involvement of members in the management of democratic cooperatives.

 

Function

PULAKOP function was organised, courses, seminars and workshops as well as provide specific study tour activities for officers and employees of the Co-operative Commission (SKM) as well as to members and employees of cooperatives.

 

Mission

To make the PULAKOP as the leading Training Center in the country to train SKM officers, members of cooperatives and other groups involved in the co-operative movement.

  1. Bahagian Pengesanan dan Penilaian Risiko